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Privacy Policy

Last Updated: May 5, 2025

1. Introduction

Welcome to Octopus Genie ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant delivery partnership services, website, and mobile applications (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information when you register, use our Service, or communicate with us:

  • Business Information: Restaurant name, address, business hours, menu items, pricing, and other business-related details.
  • Personal Information: Name, email address, phone number, and other contact information of restaurant owners, managers, and staff.
  • Financial Information: Bank account information, payment processing details, and transaction history.
  • Account Information: Username, password, and other authentication credentials.
  • Communications: Information provided in emails, chat messages, phone calls, and other communications with us.

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information, including:

  • Device Information: IP address, device type, operating system, browser type, and other technical information.
  • Usage Information: Pages visited, features used, time spent on the Service, and other interaction data.
  • Location Information: General location information based on IP address or more precise location if you grant permission.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners, such as payment processors and delivery platforms.
  • Public databases and publicly available sources.
  • Marketing and analytics providers.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service.
  • Process and manage restaurant deliveries.
  • Facilitate payments and transactions.
  • Communicate with you about our Service, updates, and promotions.
  • Respond to your inquiries, comments, and requests.
  • Monitor and analyze usage patterns and trends.
  • Protect the security and integrity of our Service.
  • Comply with legal obligations and enforce our terms and policies.
  • Personalize your experience and provide tailored content and recommendations.

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

4.2 Business Partners

We may share your information with business partners, such as delivery platforms and POS system providers, to facilitate the integration and operation of our Service.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with other third parties with your consent or at your direction.

5. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information.
  • The right to correct or update your personal information.
  • The right to request deletion of your personal information.
  • The right to restrict or object to processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Service, you consent to the transfer of your information to these countries.

9. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Octopus Genie
Phone: (833) 737-2224
Email: info@octopusgenie.com
Address: 123 Delivery Lane, Suite 500, San Francisco, CA 94107